The support message replies take up to a week and are not helpful. When I finally managed to find a way to contact the support I was told to try the generic 'fixes', clear cache, delete and reinstall app, no real compassion or personal aid for a user, quite ironic for a site that is all about the personal contact! The support told me that I have not been banned from the information shown their side yet still have not done a thing to rectify and re-instate my account.
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